Privacy Policy

rowangardencentre.co.uk

Privacy Policy
Rowan Garden Centre Limited is committed to protecting the privacy of those using our websites and the confidentiality of the personal information which our subscribers and customers provide.

Personal Information
The personal information that we collect may include, but is not limited to, your name, contact details, phone numbers, email addresses and addresses.  Your privacy is important to us and we ensure that the information that we collect about you is compliant with the GDPR (General Data Protection Regulations) May 2018.

However, the internet is not a secure medium and whilst we have strict procedures and security features we cannot guarantee unauthorised access; any transmission is at its own risk.

How do we collect personal information?
We collect personal information in 3 ways:

  • The personal information you choose to disclose. You may for example provide us with your information when you post something on our website or when you register for a feature that requires registration, such as registering to receive our newsletter or for delivery of customer purchases.
  • Information collected by us when you interact with our sites or when you open our email communication.  We use cookies (a small piece of computer code stored for a short period of time on your computer or mobile device) to collection information. To find out more please see below for our Cookie Policy Statement.
  • Details of your visit to the website are obtained from (but not limited to) traffic data, location data, web logs and other communication data

What we do with your personal information?
Your personal information allows us to inform you of products and services offered by the company, to improve the services and products on offer.

We will never sell, rent or disclose any personal information without your consent.  We do not allow unrelated third parties to use your personal information without your consent.  We will not allow any third parties to use any information that we have collected for marketing purposes without your consent.

The information we collect allows us to:

  • Contact you with more information on the products and services that we have available if you have opted in to receive it.
  • To ensure that the contents of our websites are presented in the most effective manner for you and your computer

How is information stored and protected?
All information is held securely on a server located in the UK. It is accessible to authorised  Rowan Garden Centre Ltd employees only. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee absolute security.

Website Cookies Policy statement
Cookies are messages given to a web browser by a web server.  The message is stored by the browser in a text file called a cookie.txt.  Each time the browser requests a page from the server this message is sent back.

In common with standard industry practices we:

  • Use cookies that are strictly necessary to enable/allow you to move around our website
  • Use cookies to improve your experience when using our website
  • Use cookies to remember your personal details.

The cookies that we use are provided by Google Analytics.

Third Party companies and links to other websites
The cafe located on the Rowan Garden Centre premises is independently owned and managed by Muddy Boots Cafe. Our website contains a link to muddybootscafe.co.uk so that customers can see opening times and menus if they wish. Rowan Garden Centre does not share any customer information with Muddy Boots Cafe.

If you click on the newsletter link on the Rowan Garden Centre website, this is hosted by mail chimp.com. We do not link with any other third-party websites.

Your Choices – Access, Correction, Deletion
We respect your privacy rights, if you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you, you may contact us as outlined in the “Contacting Rowan Garden Centre” section. At your request, we will have any reference to you deleted or blocked from our records.

You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of our services.

Contacting Rowan Garden Centre
If you have any questions about our privacy policy or any of the data that we hold about you or if you wish to ensure that the data we hold is accurate and kept up to date, or if you wish to be deleted please contact us by e-mailing info@rowangardencentre.co.uk

We may update this privacy policy from time to time.  We will always include the date of a new version so that you know when it has been changed.

24th May 2018